Bluetooth problem

[Karabo05]

My bluetooth is always on,and whenever i try switching it off,it turns on again, what is the problem?

[Maps_sam07 · Accepted solution]

Hi Karabo 

Kindly clear your cache.

Follow the steps below to do this:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Tap on the 3 dots on the upper right.
5. Select Show system Apps.
6. Select Bluetooth.
7. Select Storage.
8. Select Clear Cache.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds

[Karabo05]

Thank you

[GrantBerries]

just note that a factory reset will clear your phone. Make sure your pics are backed up