Original topic:

Bluetooth issues after android 14 update in a54

(Topic created on: 01-06-2024 11:46 AM)
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galaxyseries
Active Level 1
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Galaxy A
After the update for Android 14 in my samsung Galaxy a54 sound in bluetooth devices of bluetooth v 5.0 for multimedia like songs and videos sound is flickering alot. You can't understand even a word from it. Like my bluetooth devices working fine in Android 13 but not in Android 14. It needs to be fixed
6 Comments
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query kindly perform the following steps to resolve your issue.

Reset app preferences: Settings > Apps > More option > Reset App Preferences.

Clear cache: Settings > Apps > Menu > Show system apps > Search
and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

Reset settings: Settings>General Management>Reset> Reset all settings to their default.

Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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galaxyseries
Active Level 1
Galaxy A
Requesting everyone if you buy a new samsung phone then please don't go to update the software otherwise your phone will s#uck. Lots of problems will arrive and there is no diagnosis for it. And after 1 or 2 years all the features and performance of your phone will get downgraded and you have to go for a new phone. I made this mistake that i trusted Samsung one more time and bought a54 which is very overpriced and caught in a trap made by samsung. After the update of android 14 my phone performance is downgraded... while gaming touch sensitivity reduces. They said that the phone is having 120 hz refresh rate but you cannot set it in 120hz only it will go 120 automatically don't know when and maximum time it stays in 60 to 90 hz. Lots of bugs... and they have only one solution that reset the settings. I think this is gonna last phone i bought from samsung. Better go for other brands.
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Galaxy A
Samsung is way better than other brand i have experienced all now i have switched with samsung and its far better and wait for 6.1 they are fixing all issue of 6.0
galaxyseries
Active Level 1
Galaxy A
I wish it too because i always used samsung phone... but didn't faced such issues.... but this device after update only supporting headsets greater than bluetooth version 5.3... its not working properly with v5.0
Galaxy A
You are not alone who is facing such issue just send error report and wait for the fix
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Galaxy A
7905
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