Bluetooth LE issues

[AadharshRamesh]

I can't connect to my new neckband from my galaxy A14 5g (it shows as 240 Pro ble) but the neckband works on my galaxy A51 4g (it shows as Rockerz 240 Pro)

[Kaustav_Ray · Accepted solution]

It sounds like your A14 is detecting the neckband differently—showing “240 Pro ble” rather than the expected “Rockerz 240 Pro”—which can sometimes indicate a pairing or firmware communication issue. Here are a few troubleshooting steps you might try:

Restart Both Devices:
Power off your Galaxy A14 and the neckband. Turn them back on and attempt to pair again. This can sometimes clear temporary glitches.

Reset Bluetooth Settings on the A14:
In your phone’s Settings, clear the Bluetooth cache (often found under Apps → Bluetooth or under the system settings for connected devices). Then try re-pairing the neckband.

Confirm Pairing Mode:
Make sure the neckband is fully in pairing mode. Sometimes devices need to be re-entered into pairing mode to be discovered correctly by a new phone.

Check for Software/Firmware Updates:

On your A14, check if there are any system updates available. See if the neckband has a firmware update available (this might require a companion app or a visit to the manufacturer’s website). Updated firmware can resolve compatibility issues.

Forget and Re-Pair:
If your A14 has any record of the neckband under Bluetooth settings, select “Forget” or “Remove” and then try pairing it as if for the first time.

Compare Bluetooth Settings:
Since your A51 recognizes it as “Rockerz 240 Pro” without issue, compare the Bluetooth settings on both devices. There might be differences in how they handle BLE (Bluetooth Low Energy) devices. In some cases, disabling any power-saving modes related to Bluetooth on the A14 might help.

If none of these steps resolve the issue, it could be a compatibility quirk between the A14’s Bluetooth implementation and the neckband’s BLE mode. In that case, contacting the neckband’s support or checking user forums for similar issues on the A14 might provide additional insight.

[AadharshRamesh]

Brother I solved the issue by turning off the nearby sharing in the galaxy A14

[Kaustav_Ray · Accepted solution]

Great to hear you solved the issue! Disabling Nearby Sharing on your Galaxy A14 can indeed prevent unexpected device name mismatches or pairing problems. Thank you for sharing your solution—it might help others facing similar issues.

[Kaustav_Ray · Accepted solution]

If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!
Follow me more information.

[AadharshRamesh]

I solved the issue but your opinion / help is very appreciated 😊

[murary]

😂😂

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Reset app preferences: Settings > Apps > More option > Reset App Preferences.

● Kindly try to connect your device with "other devices" and check.

● Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

● Check the device by connecting other headphones: The easiest way to figure out what's causing the issue is to try other headphones on your phone or try your current headphones with another device.

● Reset settings: Settings>General Management>Reset> Reset all settings to their default.

● Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[AadharshRamesh]

Thank you very much for your information, I appreciate your help 😊