3 weeks ago in
Battery draining fast A14 5G
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query about the battery drain issue, please copy the URLs and paste them into your web browser for the troubleshooting steps:
https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...
Samsung Members app (Battery Status (Battery life + Battery Capacity))
Users can perform the "Battery Status (Battery life + Battery Capacity)" test using the Samsung Members app.
Update apps.>Kindly check which application or interface is using more battery from device care. And try to update the app or avoid using that app.
Close background running apps>Tap on the recent key and close the background running application.
Safe Mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,Samsung Customer Support.
