Battery drain issue and battery backup

[jayan12]

Please fix the battery drain issue and battery backup issue for Next Software update in galaxy A35 5g

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and wait for next update it's maybe fixed by Samsung team soon. If you like please accept it as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[BiRdMaN]

Send an error report along with log files to customer support through this members app, and Samsung will add/fix it in the next update. To do that, follow this procedure
Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

If you find this helpful, I'd appreciate it if you could ACCEPT it as a SOLUTION. Thank you 😊

[ShaukatAli843104]

Thank you for sharing your feedback about battery drain and backup issues on the Galaxy A35 5G. Many users experience similar problems after updates or with new devices, and it’s important for manufacturers to address them.

### What Can You Do Right Now?

1. **Send Feedback to Samsung**
- Open the Samsung Members app (pre-installed on Galaxy devices).
- Tap “Get help” or “Support.”
- Select “Send feedback” → “Error reports” or “Suggestions.”
- Describe your battery issue clearly and request optimization in the next software update.
- Attach screenshots of your battery usage if possible.

2. **Tips to Improve Battery Life Until an Update**
- Update your phone to the latest software version via **Settings > Software update**.
- Check battery usage and put unnecessary apps in “deep sleep” via **Settings > Battery and device care > Battery**.
- Lower screen refresh rate and brightness.
- Use power-saving mode as needed.

### Why Reporting Matters

When you report battery issues through the Samsung Members app, your feedback is sent directly to Samsung’s development team. If many users report similar problems, Samsung is more likely to address these issues in the next update.

***

**In summary:**
To help fix the battery drain and backup issue in future updates for the Galaxy A35 5G, please report your specific issue directly through the Samsung Members app. This increases the chance of improvements in the next software release. Meanwhile, try the above tips to extend your battery life.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation. Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

10. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support