Battery Problem!

[Problem99]

Although I'm getting around 5-6 hours of Sot and the battery doesn't feel swollen too. Should I really be concerned about it?

[MONOHAR12]

What is this 😳

[Arbaaz]

You're battery health is weak.. That means it's capacity is around 50-75%.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you have shared the above screenshot regarding the battery health test and result showing weak then you have to visit the service center.

Moreover, kindly perform the following steps to resolve your Battery drain issue by the given links.

● Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

Please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support