Original topic:

Battery Problem in A30

(Topic created on: 11-07-2020 03:19 PM)
1928 Views
SanRay2001
Active Level 3
Options
Galaxy A
I found a prob in my battery that like one day when the charge went to 19% suddenly it started rapidly reducing to 10% then 5% then 0% within a minute.

And also one other thing I charged my phone till 80% then the auto restart took place as scheduled in night and after that I see is it is charged 100% 

Is this a serious problem?? @interchupipi please respond to this. I need a solution from you people🙏🏼🙏🏼🙏🏼
11 Comments
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. To resolve battery issue kindly follow the below given step:-


- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

Members_cTYx3tQ
Beginner Level 2
Galaxy A
Battery train
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