Original topic:

Backlight doesn't turn off

(Topic created on: 06-29-2022 08:46 AM)
285 Views
biswasrahul016
Active Level 3
Options
Galaxy A
Facing an issue where the backlight doesn't turn off wherever any black picture is shown on the screen (it should). This issue is seen or whenever the part of a picture is black. The A33 doesn't have this issue. I believe the A52s had this issue too which was later solved via software update. Kindly look into this as this beats the purpose of having an AMOLED display.
5 Comments
sajlent
Active Level 1
Galaxy A

Not solved on A52s.. they fixed just AOD.

0 Likes
Galaxy A
Ok. What was the issue with AOD on that device? Can you please explain?
0 Likes
sajlent
Active Level 1
Galaxy A

Backlight problem.. fixed with 4.1 update, but theres not resolved backlight problem when view black image or video. 

0 Likes
Galaxy A
Ok Kay. Thanks.
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes