Automatically Restarting issue

[Alwinot]

I am facing an issue that suddenly restarting my Samsung galaxy a50s while in use 

Need some help

[sumantyadav5321]

1. kindly check Auto restart is off. go setting - general management- reset and check auto reset is disable.
2. check for software update if available download and install. sometimes updates fix this type issues.
3. clean RAM using device care option from settings.
If problem solved click on 3 dots of comment and accept my solution.

[Alwinot]

I tried all of this mahn that didn't work

[sumantyadav5321]

Ok... so send this error report using this app... they will solve in next update.

[Alwinot]

oke i heard that it is caused becouse of airtel app is that true?

[samFansi]

1st of all go to device care and there click the three dots present at top,there u will see an advance option
click and check wheather u turn on the
AUTO RESTART OPTION,
Hope this may help you,
If helped then pls accept my solution by clicking the 3 dots on my comment

[Ehsank]

try these steps

A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

[Alwinot]

i did that too brother

[Ehsank]

so i mentioned if not worked then you have to visit service centre to get more help and diagnosis

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve auto restart issue please follow below given steps:-
Go to Settings > General management > Reset > Turn off auto start.

If the issue still persist, kindly register your concern in Samsung Members app along with short video while phone is restarting and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support