Original topic:

Audio video lagging

(Topic created on: 07-09-2023 12:25 AM)
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LakshayMeena
Active Level 5
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Galaxy A
After june One UI 5.1 update, Audio and Video started lagging over wifi nwtwork even it is connected over WiFi's 5ghz channel and internet speed is proper. The first time I faced the problem is watching videos on youtube, it's buffering and lagging but the delay is like half a second and similarly it's happening with the Spotify. I restarted both mobile and wifi router but still facing the same problem.
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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