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04-16-2020 09:39 PM in
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04-22-2020 02:22 AM in
Galaxy AExperienced wifi problems too. Been using A70 in gaming and after the update, it's just luck when i get to login to the game and when im lucky enough to login, i get easimy disconnected. It's the update that clearly cause the problem cause i have a friend that uses A70 that i was able to inform him not to update coz of the wifi problem and hes able to pøay the game åerfectmy fine.... we play ragnarok btw..
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05-30-2020 03:23 AM in
Galaxy AIt has nothing to do with the problems with overheating and stuff it's only since the update to android 10 I have not installed anything since the update and phone was absaloutly fine before the update we need a fix asap before the overheating starts to damage the battery in my a70
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06-20-2020 09:20 PM (Last edited 06-20-2020 09:20 PM ) in
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04-24-2020 04:37 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
Check device in safe mode:
Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.
Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.
Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem
For further details please click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application> send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-10-2020 10:08 AM in
Galaxy AExperienced wifi problems too. when using mobile data or wifi internet and let say making call using whatsapp, each 10 to 20 second it disconnects and connects and repeat again. when enabling mobile data hotspot and get the laptop connected each time i have to fix the gateway by diagnose and repair network problem and it happens when sharing my mobile data to another devices to. and it all happend after my last updated to android 10.
Followed the mentioned steps by cs_member9 and no enhancement.
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05-03-2020 01:32 AM in
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05-29-2020 06:17 AM in
Galaxy AMy problem is the wifi and mobile data are turned off around 2am or 3am although auto restart and auto optimization are off. Anyone got same issue?
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06-11-2020 10:40 PM in
Galaxy A
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