All incoming calls show PRIVATE NUMBER

[Samsung_5PsPx4I]

I have just purchased a Samsung Galaxy A31.

All incomming calls show PRIVATE NUMBER even when they are in my contact list 

Contacted Samsung support. Told me to go to supplementary settings/enable caller ID  

Cannot find this option in supplementary settings.

Thanks for any assistance

Cyril

[Maps_sam07 · Accepted solution]

Hi Cyril

Your Caller Line Identification may need to be activated. Please contact your Network Service provider to receive these settings.

*Your network service provider may charge you for this service.

1. From the home screen, swipe either up or down to access apps.
2. Select Phone.
3. Select Tap on the 3 dots on the top right corner.
4. Select Settings.
5. Select Other call settings.
6. Push slider to activate Show caller information.

[SZB]

Hi i have the same problem but I did as you said but its still not working

[Swanky680]

I have not had this problem until today.

[j4k1z4k]

Hi, this is happening to me on Samsung Galaxy S21 Standard. I've checked all the settings as explained above and yet all calls only on my second sim, show as private numbers, making it difficult to know what calls to answer.

Any help appreciated on this one as it really is frustrating if I have to go back to two phones! :( 

[Samsung_SpoiIjY]

I am facing the same issue, did u get the solution,  pls reply?

[Ericsons]

I have my Samsung S10e
All incoming calls show Private Number even my own contacts
Can anyone help if any

[Teamzer]

Just bought Samsung galaxy A22 and even saved incoming calls samething is happening

[Dee20]

Hi dare I'm using  Samsung galaxy 02 mine2 

My Sim 2 when I was calling people  it used private. 

I changed dat Sim n insert ada1 but now it's different I receive calls but hidden nor I have contacts on my 4n

[megann12345]

I have a Samsung a53 and I would like to see who called me but I cabt because alllll my numbers show private number