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04-28-2020 11:06 AM in
Galaxy A- Mark as New
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04-28-2020 11:10 AM in
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04-28-2020 11:42 AM in
Galaxy Ai too had heating issue in my S20 but now its working fine
also u can wait for another update
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04-28-2020 06:23 PM in
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04-28-2020 06:50 PM in
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05-01-2020 06:56 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "lagging and device hanging" issue kindly follow the given below steps:
1) Remove third party application: Settings > Apps > Select the third-party application from Apps Eg. DU Recorder > Uninstall.
2)Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.
To resolve "Over heating" issue kindly follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
Please be assured and follow the given below steps to resolve the "charging issue":
1)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
2)Check physical condition of USB cable:-Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc.
3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support