After software update call pop up screen is not showing up

[jai23kumar]

Not able to pick calls, since incoming call pop-up screen is not showing up.

Only missed call pop up screen is available.

Issue started after updating latest software.

[plant38194]

which phone and from which software you updated to which

[Ajithkumark]

Hi,
I understand the issue. This is common after certain One UI updates. Please try the steps below:


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🔧 Fix: Enable Full-Screen Incoming Call UI

1. Go to Phone app → 3-dot menu (top right) → Settings


2. Tap Call display while using apps


3. Select Full screen instead of "Mini pop-up"




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📲 Additional Checks:

✅ Go to Settings → Apps → Phone → Notifications

Make sure “Incoming calls” notification is enabled

Also tap “Incoming calls” → Set as "Make sound and pop up"


✅ Go to Settings → Apps → 3-dots → Special access → Appear on top

Make sure Phone app has permission to appear on top.


✅ Restart your phone after changing these settings.


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This should solve the issue. If it still persists, Samsung might fix it in the next patch update.

Hope this helps! 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support