Original topic:

After one ui 6.1 update lockscreen issue

(Topic created on: 07-13-2024 10:30 PM)
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Piyush2077
Active Level 1
Options
Galaxy A
The battery time remaining and the icon not visible clearly 
image



4 Comments
goodthings
Expert Level 5
Galaxy A
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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Piyush2077
Active Level 1
Galaxy A
I have done factory reset the installed one ui 6.1 the again done the factory reset ..I think they have used a new method in wonderland module that why it is happening 🤔
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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