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04-18-2021 10:36 PM in
Galaxy AEver since updating to OneUI3, my A80 does not carry any sound on incoming call. The callers say they can hear me but unfortunately I cannot hear anything. I have have taken the following steps in attempt or resolve the issue but it doesn't avail much
1. Alt calling app: I used Google Phone app as the default calling app but still had no effect.
2. Updated Samsung call app: Through a 3rd party platform, I got an updated version of the system default Phone app, no effect.
3. Disabled WiFi Calling: I disabled WiFi calling, still no results.
Please advise on more actions going forward, I use a dual sim model, and the issues occur on both SIMs, hence it cannot be a network provider matter, also, other calling platform (WhatsApp, Signal still work perfectly on both incoming and outgoing)
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04-19-2021 01:37 PM in
Galaxy A
Please try to perform a soft reset and factory reset.
To perform a soft reset:
Press the side key and volume-down key simultaneously for about 8 to 10 seconds.
* The device may take a screenshot, however keep holding till it restarts.
To perform a factory reset: Settings>> General Management>> Reset>> Factory Reset
* Your data will be deleted, please backup your data.
If the issue still persist you can take the device to the service center for a software reload.
https://www.samsung.com/za/support/service-centre/
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04-19-2021 01:37 PM in
Galaxy A
Please try to perform a soft reset and factory reset.
To perform a soft reset:
Press the side key and volume-down key simultaneously for about 8 to 10 seconds.
* The device may take a screenshot, however keep holding till it restarts.
To perform a factory reset: Settings>> General Management>> Reset>> Factory Reset
* Your data will be deleted, please backup your data.
If the issue still persist you can take the device to the service center for a software reload.
https://www.samsung.com/za/support/service-centre/
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11-09-2022 01:00 PM in
Galaxy A- Mark as New
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08-11-2024 09:24 PM in
Galaxy A🥺😭😭😭