After the recent software uodate to my samsung a70 on 7th aug 2022, its not getting charged while its switch on but instead getting charged when its off..
And phone is automatically coming out from vibrate or silent mode to outdoor sound mode..
Worst update this time samsung had given, forcing indirectly customers to purchase new phone rather than thinking about e waste in world
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
1. Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.
2. Please check whether the charger cable and adapter are fixed well. Remove charging cable and reconnect with mobile phone properly.
3. Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
4. Charge the device in switch-off condition for a minimum of 10 minutes.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
Thanks for your reply but i have performed all the given steps and the result is same i.e. device not getting charged.. The only way how its getting charged is in off condition only.. its not getting charged when device is in on after the recent update of my device.
