After the A7 2017 Android 8 (Oreo) update, the fingerprint scanner doesn't work as smooth as it did in the latest update of Android 7 (Nougat). It is less sensitive and takes more time to recognise my fingerprint and sometimes doesn't respond at all. Please provide a fix.
Thanks for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. For better fingerprint recognition follow the below conditions:-
• Ensure that the fingerprint recognition sensor and your fingers are clean and dry. • The device may not recognise fingerprints that are affected by wrinkles or scars. • If you bend your finger or use a fingertip, the device may not recognise your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.
If still issue persists after following above conditions kindly follow the below steps: - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
