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06-29-2024 07:58 AM in
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06-29-2024 03:44 PM in
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06-29-2024 04:58 PM in
Galaxy AI have been facing same issue after software update in my Galaxy M51 since past 4 months... made more than 100 calls to Samsung customer care which is a record but they are forcing me to pay for display that too without my fault. Such a pathetic and frustrating experience.
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06-29-2024 05:31 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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10-06-2024 07:29 PM in
Galaxy A1 Reset the phone to factory settings
2 Go to Screen Mode and Advanced settings
Turn all the levels of
R G B to Zero
and
VIVIDNESS to Half
After doing this the bright whiteness is way much better now. It seems that these should have been the default settings in software but something messed these and even the service center guys are unaware of it. I am posting here so that Samsung can update these exact settings to other customers who are reporting this same problem.