Original topic:

A54 software issue after update

(Topic created on: 11-09-2023 12:19 AM)
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SauRabhji
Expert Level 1
Options
Galaxy A
After October security patch update a54 camera quality degraded badly....didn't understand why Samsung do this intentionally.....and Sametime mobile auto restart while using camera.
Is anyone face this problem????
 
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4 Comments
vivek1989
Expert Level 5
Galaxy A
Wait for oneui update it may be upgraded
SauRabhji
Expert Level 1
Galaxy A
Let's see...
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still persists, Kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

SauRabhji
Expert Level 1
Galaxy A
Ok...Thanks
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