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Galaxy A- Mark as New
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Galaxy A🔍 Possible Reasons:
1. *Modem/Baseband bug* after update
2. *Network settings misconfigured* during update
3. *APN (Access Point Name)* settings reset or changed
4. *Background apps consuming bandwidth*
5. *Temporary system cache issue*
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✅ Solutions:
*1. Restart your phone and router*
– A simple restart may re-establish network connection.
*2. Reset Network Settings*
- Go to: *Settings > General Management > Reset > Reset Network Settings*
*3. Check APN settings*
– Go to: *Settings > Connections > Mobile Networks > Access Point Names*
– Make sure your carrier’s APN is selected correctly.
*4. Wipe cache partition*
– Power off phone
– Press *Power + Volume Up*
– Select *Wipe Cache Partition* (use volume buttons)
– Restart
*5. Test using Safe Mode*
– Long press Power > Tap and hold *Power Off* > Select *Safe Mode*
– Check if speed is normal (to rule out app conflict)
*6. SIM card re-insert or try in another phone*
– To rule out SIM or carrier issue
*7. Contact your mobile network provider*
– Ask if there's an issue with your 4G/5G provisioning
If none of these help, you can report it via *Samsung Members app > Support > Error reports*, describing the issue after the One UI 7 update.
"If this helps, feel free to mark as solution! 😊
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Galaxy A- Mark as New
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Galaxy A
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Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/
● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Warm Regards,
Samsung Customer Support
