Original topic:

A54 UI 7 update issue

(Topic created on: Thursday)
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balajinit
Active Level 3
Options
Galaxy A
Internet not working on high speed as working in previously. 
4 Comments
Musabbir_Zone
Expert Level 3
Galaxy A
If your *Samsung Galaxy A54* is experiencing *slow internet after updating to One UI 7*, here are some possible causes and fixes:

🔍 Possible Reasons:
1. *Modem/Baseband bug* after update
2. *Network settings misconfigured* during update
3. *APN (Access Point Name)* settings reset or changed
4. *Background apps consuming bandwidth*
5. *Temporary system cache issue*

---

Solutions:

*1. Restart your phone and router*
– A simple restart may re-establish network connection.

*2. Reset Network Settings*
- Go to: *Settings > General Management > Reset > Reset Network Settings*

*3. Check APN settings*
– Go to: *Settings > Connections > Mobile Networks > Access Point Names*
– Make sure your carrier’s APN is selected correctly.

*4. Wipe cache partition*
– Power off phone
– Press *Power + Volume Up*
– Select *Wipe Cache Partition* (use volume buttons)
– Restart

*5. Test using Safe Mode*
– Long press Power > Tap and hold *Power Off* > Select *Safe Mode*
– Check if speed is normal (to rule out app conflict)

*6. SIM card re-insert or try in another phone*
– To rule out SIM or carrier issue

*7. Contact your mobile network provider*
– Ask if there's an issue with your 4G/5G provisioning

If none of these help, you can report it via *Samsung Members app > Support > Error reports*, describing the issue after the One UI 7 update.

"If this helps, feel free to mark as solution! 😊
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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