A52s charging issue ☹️💔

[pd_06]

Yesterday night, due to sudden thunderstorm, water entered in my A52s charging port (was kept in pocket) and it was showing Moisture Detection warning and it is not charging.

Since then, I tried to dry up the port as mentioned in the photo above.

But today, that issue has not solved and the battery got empty.

Should I wait some more time or visit the service center? What would be the cost of repair? 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you kindly perform the following steps to resolve your issue.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.
Step 2. Tap on Download and Install.
Step 3. Follow the on-screen instructions.

Does your device display the water drop icon even though it is completely dry and free of moisture?
If you experience issues with charging even after drying your device, try clearing your USB cache. This should resolve your system error.

In this case, unplug your device from the charger, then wipe with a dry cloth or gently shake your device (5-10 times) with the port facing downwards to release any excess moisture. Place your phone on a cloth in a well-ventilated area, or dry it with a fan.

Step 1. From Settings, navigate to Apps, then tap the Filter and Sort icon.
Step 2. Move the switch to the right to enable Show system apps, then tap OK.
Step 3. Scroll to USB settings and tap Storage.
Step 4. Tap Clear cache located on the bottom right-hand corner of the screen to clear your USB cache.
Note: Excessive force or shaking may cause damage to your phone. When shaking your device, be gentle.
You may get a Moisture-detected error even if your phone did not come into contact with water. Exposure to environments with high humidity may also trigger a water drop icon. Try drying your device, and if your charging port is completely dry, restart your phone. Check that your device is placed directly in the center of the pad, without any obstructions in the way.

The most common issue hindering wireless charging occurs due to improper placement on the charging pad. The wireless connection between the device and the charging pad may be interrupted, cutting off the power supply. Foldable devices such as the Galaxy Fold or Galaxy Z Flip should be closed and placed with the back side facing the charger. Please refer to the User Manual to check the charging contact point of your device model.

If still facing issues, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[kazizisan]

Ki