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Original topic:

A52s Android 13 update problems

(Topic created on: 12-04-2022 10:15 AM)
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ArghyadeepA52s
Active Level 5
Options
Galaxy A
After update I can't find camera photos on whats app while sharing.
And without 120hz it's kind of lagging while opening apps.
Gallery crashes when trying to use 24hr timelapse mode.
Some features like smart suggestions, object eraser, maintenance mode ...

10 Comments
Master22
Active Level 7
Galaxy A
I am also facing this issue. In A73 5G Camera photos not showing in WhatsApp. Correct this as soon as possible
Galaxy A
Bro just turn on photos and videos permission on whatsapp permission
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Solution
Anonymous
Not applicable
Galaxy A
The camera photos issue is more likely due to Android 13's permission changes for file sharing with 3rd party apps, you will have to check Whatsapp permissions in system settings
Galaxy A
Yes it works 😀
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Galaxy A
Maybe camera photo album is merged because album merge is new feature or it is not shown because by default few album is shown and you can click show all to see all album.
Galaxy A
Not merged any album.
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A52s_5g
Active Level 3
Galaxy A
Yes ......Gallery crashes when trying to use 24hr timelapse mode.
Galaxy A
And lots of features are missing too that Samsung claims on Android 13
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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

Step 1. Go to Settings > Apps.
Step 2. Tap on More options (three vertical dots) on upper-right corner > Sort by > Size.
To delete:
Step 1. Go to Settings > Apps.
Step 2. Select an issued app.
Step 3. Tap Uninstall to free up storage space.

Improper App installation may also cause Android Apps crashing problem. You must download the App from the Google Play Store/ Galaxy store and use it only after it is successfully and completely installed on your device. In case your Apps stop abruptly, delete or uninstall the App from your device and install it back carefully after a few minutes.

Step 1. To uninstall apps on an Android device, go to Settings > Apps.
Step 2. Select an issued app > tap on Uninstall.
Step 3. Go to Google Play Store and reinstall the App again.

If your issue will be not resolved, Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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