Since updating software I now have no data connection. I have tried my sim cards in different devices and all work fine on the network. Phone is now a WiFi only device.
I have tried all the usual soft reset and data on/off tricks. I also received advice to factory reset, but this doesn't make sense as phone will only update to the same software version which clearly doesn't work.
Kindly complaint to Samsung customer care support through Samsung Members App as a error report also send log files along with this error report for this issue and wait for next update it's maybe fix it by Samsung team soon. If you like Please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Thank you for your response but I can't accept this as a solution as no solution yet - no data on a smart phone basically defeats the point of the device I reported via members app already (several days ago) including sending a log file.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve the issues.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Don't make fool anyone i send 5 times log file along with short video but they always says send log files again the member app just for making fool peapoles regret to buy a samsung phone
No they just dont care So many people are reporting network issues on their phone and these people are just asking log files and then asks to factory reset the phone. They should be taking this problem to upper management so that this could be addressed
