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09-22-2024 11:25 PM in
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09-22-2024 11:45 PM in
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09-23-2024 09:23 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that the display black while recieving the call due to proximity sensor, the proximity sensor is used to turn off the touch screen, while making a call with phone positioned close to the ear. You can test this by making a call and placing hand/object close to the speaker at the top, screen will turn off. However, regarding the Power button issue, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
