Original topic:

A52 phone dialer issue after April 2024 update

(Topic created on: 04-21-2024 02:36 PM)
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VivekP7039
Active Level 3
Options
Galaxy A
I recently encountered an issue with my A52 4G Indian model after the April update. When receiving calls via the phone dialer, the earpiece and microphone would stop working after 1 second, rendering the device unusable for calls. 

I visited the Samsung Service Center[Mumbai-Dombivli] for assistance, but they were unable to diagnose the problem and suggested it was a hardware fault, quoting a charge of 9.5-13.5k Rs. However, I decided to try an alternative solution. I flashed the February update using Odin3 and the Samfw website for the necessary files. Miraculously, everything returned to normal functionality. 

If anyone else is facing a similar issue, I would advise against spending money at the service center. Their diagnosis may not always be accurate, and they could end up costing you both money and time. Here are the links for Odin3: [Odin3](https://odindownloader.com/download/odin3-v3-14-4) and Samfw: [Samfw](https://samfw.com/firmware/SM-A525F).
2 Comments
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

VivekP7039
Active Level 3
Galaxy A
Thank you for your update. I've already resolved the query on my own. If you're part of any physical Samsung support center in India, please focus on training your staff to avoid misleading solutions and unnecessary charges in the future.
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