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04-22-2020 11:27 PM (Last edited 04-22-2020 11:29 PM ) in
Galaxy ASamsung plz fix this problem with the colors on a51 display ...when using fingerprint the lock screen colors get cartoonish and fainted...Plz release update to adress this issue plz....
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04-23-2020 12:05 AM (Last edited 04-23-2020 12:05 AM ) in
Galaxy A- Mark as New
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04-23-2020 12:06 AM (Last edited 04-23-2020 12:07 AM ) in
Galaxy Aif your talking of the transition effect you could turn it off

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04-28-2020 01:50 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Follow the bellow steps to resolve display color issue:-
1. Check device in safe mode: Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.
2. Update the software of the device (if available): Settings > Software updates > Download and install.
3. Reset the device: Settings > General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data
If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-22-2021 02:10 AM in
Galaxy AMy samsung lockscreen is having issues with the wallpapers. They looks like fainted and the wallpaper is not in the way when I applied it. Also the brightness set in my phone( Auto brightness off) is not accurste in lockscreen. When I use theEye Comfort Sheild, it doesn't affect the lockscreen.
This should be fixed.
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09-21-2021 10:36 AM in
Galaxy AI have the same issue on my A51
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04-30-2020 12:15 PM in
Galaxy A
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05-02-2020 07:16 PM in
Galaxy AI got the same problem too. It looks like it's a problem related with hardware (display problem). So I don't think that Samsung can solve this issue by software update. Many of Samsung models (AFAIK A30S, A50, A50S, A51, A70) have this issue because of the optical fingerprint sensor do harm on screen. Samsung just try to fudge the people by saying that "its about user experience concept". It looks there is a real faulty production on these devices. Samsung has to give us proper response. They should not just copy paste the usual format device procedure here.
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09-03-2020 12:18 AM in
Galaxy AMy issue is not solved
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05-16-2020 02:00 AM in
Galaxy A