We sincerely regret the inconvenience caused to you. Please perform the following steps to resolve the issue: 1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard. 2- Once screen guard is removed now register the fingerprint again and check the issue. 3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint. 4- If issue still persists, create data backup and reset the device.
5- Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
For further assistance, register your concern in Samsung members application (Open Samsung members app >> click on “+“icon > send feedback >> error report / ask question).
