Original topic:

A50 display problem

(Topic created on: 08-08-2020 07:27 PM)
5471 Views
Chetan99
Active Level 5
Options
Galaxy A
A Pink spot is appearing without any reason . 

image


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11 Comments
Anonymous
Not applicable
Galaxy A
it's screen bleed issue ...pixel damaged...now only process is to change display no other option
veer
Expert Level 5
Galaxy A
yes change display go to service center only
Galaxy A
Visit service center and get it checked
Ashleyy
Active Level 6
Galaxy A
bleeding pixel is due pressure exerted on the screen
Nishitkothari
Active Level 6
Galaxy A
you must have accidentally damaged it
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Rahuletc
Active Level 6
Galaxy A
Pixel burning issue...you need to replace the screen
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AbhijithAshok
Active Level 7
Galaxy A
i had the same issue with my Note 5 couple of months ago... you have to visit service centre..
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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RajendraShetty
Beginner Level 2
Galaxy A
I have faced a similar issue on Samsung A9 and had to get the screen changed. it starts with a small dot and spread like cancer fist it is pink followed by blue and then black.
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