A50 call recording not working

[ixso]

There's no option for recording calls when calls going on. After new update.Any solution??

[Subhakarp]

made in UAE phone, how to change to India configuration?

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to open call recording option.

1. Open Phone app.

2. Dial the number and initiate a call to the number that you wish to connect to.

3. Once the call is underway, click the 3-dot menu button that you can see on the top-right corner of the phone’s screen.

4. Now select the Record option.

5. You will be prompted with Terms and Conditions message. Now, click the Confirm button on the screen. The call will now be recorded and saved in the phone’s built-in storage.

6. You can now find all the call recordings in the My Files app by navigating to Internal Storage > Call folder.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Members_eOaINK1]

my phone model A50

purchased from Malaysia and used long time there . 

now i am using this phone in India ,  i do every setting as explained in the reviews , included factory reset .

still i am not getting this function while calling ,

could you please help me to solve this issue ..

regards 

Renjith