Active Level 7
IN A50 I can't register new fingerprint anyone facing same issues. I have updated my device.

Should I try removing screen guard.

1 ACCEPTED SOLUTION

Accepted Solutions
Active Level 8

Hi there,


Please perform the following steps to resolve the issue:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- If issue still exists, create data backup and reset the device.

If still issue persists, kindly visit nearest service center for physical inspection of your device. Service center personnel will provide you the further resolution.
Follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Team Samsung Members

 

 

View solution in original post

Reply
Loading...
8 Comments
Active Level 1
remove all previous fingerprints and then try again
Reply
Loading...
Active Level 6
Remove previous fingerprint and then try again. Worked for me.
Reply
Loading...
Active Level 6
yes same here ..dunno what it is with samsung
Reply
Loading...
Active Level 7
mine is working better than before...more accurately
Reply
Loading...
i can't register new fingerprint speed is another aspect firstly it should get registered
Reply
Loading...
Expert Level 1
if you can not register ur fingerprint then try with another finger first,after completing the process try to register in that same finger hope it would work, I did this same thing to my a70
Reply
Loading...
Active Level 3
still not working mine also
Reply
Loading...
Active Level 8

Hi there,


Please perform the following steps to resolve the issue:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- If issue still exists, create data backup and reset the device.

If still issue persists, kindly visit nearest service center for physical inspection of your device. Service center personnel will provide you the further resolution.
Follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Team Samsung Members

 

 

View solution in original post

Reply
Loading...