A50 New Fingerprint adding issue

[abhi2700835]

IN A50 I can't register new fingerprint anyone facing same issues. I have updated my device.

Should I try removing screen guard.

[rmech2020]

remove all previous fingerprints and then try again

[Ashutosh7x]

Remove previous fingerprint and then try again. Worked for me.

[naddy123]

yes same here ..dunno what it is with samsung

[hbpostve]

mine is working better than before...more accurately

[abhi2700835]

i can't register new fingerprint speed is another aspect firstly it should get registered

[RakeshKuParida]

if you can not register ur fingerprint then try with another finger first,after completing the process try to register in that same finger hope it would work, I did this same thing to my a70

[bishnoiaj]

still not working mine also

[Samsung_Support2 · Accepted solution]

Hi there,

Please perform the following steps to resolve the issue:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- If issue still exists, create data backup and reset the device.

If still issue persists, kindly visit nearest service center for physical inspection of your device. Service center personnel will provide you the further resolution.
Follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

Regards,
Team Samsung Members