Original topic:

A50 December security patch.

(Topic created on: 12-18-2019 07:45 AM)
281 Views
knight88
Active Level 2
Options
Galaxy A
Yesterday on wed 18th december I got the update for my galaxy a50 which is a security patch only which includes some bug fixes and stability. The issue remains that fingerprint sensor is still not working and sometimes internet seems unstable with literally no speeds.
2 Comments
AdithyaR
Active Level 7
Galaxy A
Register a complaint by calling customer care. More the complaints sooner the solution will be provided.
0 Likes
Samsung_Support4
Moderator
Moderator
Options
Galaxy A

Hi there,

 

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the centre and corners have been fully scanned.

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Samsung Members Team

0 Likes