Original topic:

A36 review (worst display colors)

(Topic created on: 2 weeks ago)
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seema6794
Active Level 1
Options
Galaxy A
Your Samsung A36(price = Rs33000) Display looks like an ips display in front of Samsung A20(price = Rs12000), A20's screen colors are far far better than this A36
And it heats alot from even switching on Hotspot, is it your Samsung's legacy that you are giving this type of quality to your premium customers I'm regretting to buy Samsung A36
I have been used J2, J6, A20 and these all were far batter than this 
4 Comments
vibhu22
Active Level 1
Galaxy A
Just increase saruration from display section in setting
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seema6794
Active Level 1
Galaxy A
Already done that but still like ips display
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

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seema6794
Active Level 1
Galaxy A
What about screen colors or have you given less quality dialpay screen in Samsung A36 than A20 instead of refresh rate
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