A34 screen freezed

[kmogha]

A34 screen is freezed for 15-20 sec sometimes (when unlocking phone)

& then back to normal

This bug is currently in many peoples phone after update to one ui 7

And another one bug is noticed when you view videos in netflix then some lines is shown in video

[jay280]

Report the issue in samsung member app there an option to call/chat with customer service in support option also you can send feedback

[prasnt12]

Factory Reset Your device as it's a major update
Hope your problem will be solved by this ...
*Make sure backup your data on PC or Pendrive
If you find helpful please accept as solution by clicking on 3 dots

[jay280]

There's shouldn't be any need to factor reset phone this is not 2010 or 2015 old phone that have issues needed to reset every year/after update.

Samsung should have done better testing of firmware for a34 they gave update so late still users are having such issues.

[prasnt12]

After testing for a long time still major bugs are present in update
It's a cringe

[jay280]

Samsung is probably the last brand to give android 15 still one ui 7 has so many issues. Its very weird.
Like its Samsung not some small company still software has such issues

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

● Check space availability: Settings > Device Care >Storage.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support