A15 fingerprint sensor issue

[Mohammed-Babiker]

I am experiencing some difficulties with my fingerprint recognition system. It intermittently fails to register my fingerprint. When I attempted to remove my existing fingerprint and add a new one, an unusual issue arose. The system prompts me to lift my finger and re-position it on the sensor. However, when I lift my finger, the sensor does not seem to recognize it, and I continue to receive the prompt to lift it again. As a result, I am unable to add any new fingerprints at this time. 

 

[Riwaj23]

Clean the Sensor:
* Gently clean the fingerprint sensor area with a soft, lint-free cloth.
* Ensure your fingers are clean and dry.
* Remove Screen Protector (if applicable):
* If you're using a screen protector, try removing it to see if that resolves the issue.
* Restart Your Device:
* A simple restart can often fix temporary software glitches.
* Software Updates:
* Ensure your phone's software is up to date. Go to Settings > Software update and check for any available updates.
* Safe Mode:
* Boot your phone into safe mode. This will disable third-party apps, allowing you to determine if an app is causing the conflict.
* If the fingerprint sensor works in safe mode, a third-party app is likely the culprit.
* To enter safe mode, generally, power off the phone, then power it on, and when the samsung logo appears, press and hold the volume down button.
* Clear Cache Partition (Android):
* Clearing the cache partition can sometimes resolve software issues.

[Samsung_specialist]

We apology for this issue that you are facing , could you try these steps:

Check the following factors that could potentially interfere with your fingerprint recognition.
Check to see that there are no issues regarding your screen protector.
Remove your fingerprint
Are you currently charging your phone wirelessly
For more details kindly refer ot this link : https://www.samsung.com/ae/support/mobile-devices/my-samsung-smartphone-is-not-recognizing-fingerpri....