A15 5G multiple issues

[ngsh]

1. To use Hotspot, Wifi needs to turn off. Samsung does not support feature where a wifi can be use along with hotspot and dynamically change to Sim if wifi stopped working. Other companies providing such feature for uninterrupted use of internet.

2. Icon dynamic resize is not available.

3. During the call, internet sometimes stopped working and seemes like using internet from sim 2 stopped working if receiving call on sim 1

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, We have noted down the feedback regarding the features. We are continuously working for making our products better and more efficient.

Kindly follow the easy troubleshooting steps which might help to solve the issue.

Check device network in open area

Check device network mode settings
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as automatically.
Step6: Tap on OK.
Step7: Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[a15user]

Buttons getting pressed on its own , what can be the reason.network also getting on and off.

[apu3105]

Incoming and outgoing calls lagging

[apu3105]

In non 5g area internet is very slow