Original topic:

5GHz network is not showing

(Topic created on: 11-22-2024 11:23 PM)
473 Views
Arham_Ali
Active Level 3
Options
Galaxy A
So I am facing this annoying issue on my Samsung A33 5G, it's not showing me my 5G network on the WiFi list. I am using the LinksysA0994 (model no: EA6300). I tried everything from resetting my WiFi settings to changing the router channels nothing is working. Although I can see other 5G networks and connect to them. Also other devices can detect my 5G network just not my phone.

UPDATE


UPDATE 2

5GHz works now I just had to buy a new router the reddit link was correct about how Samsung changes Wi-Fi channels available according to what country you're in.
14 Comments
Galaxy A
Visit Samsung service centre at 11Am
0 Likes
Arham_Ali
Active Level 3
Galaxy A
Anything other than that maybe...cuz my phone is fine with connecting to other 5G WiFi networks, just not my router 😔
0 Likes
Galaxy A
Then Go To Wifi Router Service centre tomorrow
0 Likes
Arham_Ali
Active Level 3
Galaxy A
Alright 👍
0 Likes
Galaxy A
If you got solution kindly go to 3 dot & accept it
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check Settings: Do you get any error pop up, on connecting your device to a Wi-Fi network?
Note: Any prompt that says "Authentication Error" is related to an incorrect password. Please contact your Internet Service Provider for assistance regarding changing your Wi-Fi network password.

● Forget the Network: Settings>Connections>Wi-Fi>Wi-Fi network> Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

● Reset Network Settings: Settings>General Management.>Reset>Reset Network Setting.

● Restart the Router and Mobile Device: → Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.
→Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.
→ Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

● Disable flight mode:→ Kindly check and disable the Airplane/Flight Mode on your device.
→Check Flight Mode by swiping down notification panel on your device with two fingers to access all of the Quick Settings.
→Find the Airplane/Flight mode option and turn it off.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
Arham_Ali
Active Level 3
Galaxy A
It doesn't even show the WiFi on my phone. (Shows on other devices except mine).
0 Likes
Arham_Ali
Active Level 3
Galaxy A
0 Likes
FKPath
Active Level 3
Galaxy A
after install this update
5G network not working while 4G voLTE is working only
0 Likes