5G Connection Switching to 4G on Galaxy A14 5G During Use

[Members_6LdpHX4]

Hello Samsung Support,

I'm experiencing an issue with my Galaxy A14 5G. My phone connects to 5G after I reset network settings, but it frequently switches back to 4G (LTE) when I’m actively using it, like when playing games or after a few minutes of screen lock. Even with power-saving modes disabled, the phone automatically falls back to 4G, and the 5G connection only returns after I reset the network settings again.

I’ve tried adjusting settings like keeping mobile data always active in Developer Options, disabling battery optimization, and turning off any power-saving features, but the problem persists.

Could you please advise if there are any additional steps I can take to keep a stable 5G connection or if there’s a setting that can help prevent this automatic switch to 4G? Thank you for any guidance you can provide!

[SSVG]

yes I also have this problem and put my complaint on Samsung twitter account but no answer

[SSVG]

As I seen on my friends samsung phones they do not getting stable 5g which is S series phone I think facing same problem

[sudhakar35gm]

Complain the operator. Not the phone.

[SSVG]

I also asked the network operator they said there is no issue in your area please check your phone

[sudhakar35gm]

Keep it in 5G only mode.

[SSVG]

it's always on 5g mode only better you check online about 5g issues on Samsung phones you get a lot about it how many people are facing

[sudhakar35gm]

Weird problem.

[Kuldip_india]

Why don't you Turn on 5G only mode?

[sudhakar35gm]

Note that VoNR is not enabled in any network at all places.