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Active Level 1
Dear samsung.
I updated my galaxy a51 8gb ram September security patch. There is network issue for 4G network. After complete update, i restarted my phone and then can't catch network in 4g. It's suddenly going 2g. Pls do something. What should i do.
7 Comments
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Active Level 6
working fine here
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Active Level 6
infact after updating i observed the network is way better and stable , could be some problem with your operator or just bad weather
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Active Level 1
I'll just swap sim card, let see what happened next
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Active Level 6
yes , before update my vodafone sim use to have like 2-3 bars and poor coverage and now its 4 bars strong at every corner of the house ... and the speed is also 40 mbps minimum on lte
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Active Level 3
yes network has improved drastically
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Active Level 1
Now working good after swap sim...
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Active Level 7

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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