Original topic:

Need Help!!

(Topic created on: 06-23-2024 08:07 PM)
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Yatharth18
Active Level 1
Options
Delhi
Hello Everybody I hope you all are doing good. Friends I need help from you. I've purchased M55 one week ago from the day I've purchased I've seen that While using chat gpt or any other app in dark screen blinks sometimes it more blinks in dark room or at evening when I tap the screen. I've talked to the service center they said need to worry it's because of sensor. It only happens in evening with room light on and in night room light off. Please guide me regarding this. 
7 Comments
Ak_Rocks
Expert Level 2
Delhi
What kind of screen blinks can you specify
Yatharth18
Active Level 1
Delhi
Blinks in a heart beat pattern
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Ak_Rocks
Expert Level 2
Delhi
I'm not getting it bro
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Ak_Rocks
Expert Level 2
Delhi
Can you mail a video at [email protected]
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Yatharth18
Active Level 1
Delhi
Okay 👍
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Yatharth18
Active Level 1
Delhi
Only happening in dark mode
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cs_member10
Moderator
Moderator
Options
Delhi

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already coordinated with the service center and they have provided you information regarding the same there is no issue with your device it happens due to sensors however, we request you kindly share the log file regarding the same. Also, share video clips and images for better understanding. This will help us to investigate further.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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