Blu ray and Home Theatre bricked due to boot loop

[Trevor79]

@samsung will you be doing the same for South Africans experiencing this problem? Https://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-power-cycling-whenever-plugged-in/td...

I am still waiting for my call back. I hope so. I have seen posts by many South Africans with the same problem. My HT-J5500K/XA included. Do the right thing. 

[Maps_sam07 · Accepted solution]

Hi Trevor

Please take the unit to the service center for a software reload. 

Please visit the link below to locate a service center near you :

https://www.samsung.com/za/support/service-centre/

[Trevor79]

I contacted 4 service centres in Pretoria no one new of this problem or wanted to help without charging a service fee. Nor did they no of the problem. So we are treated differently for living in South Africa? FYI. I am still waiting for a promised call back from your head office.. 😔 

[Maps_sam07]

Please take the unit to the service center below. 

M M ALL ELECTRONICS CC

MORNINGSIDE, 0.9 km

• Address Shop 30, Wedge Shopping Center, 255 Rivonia Rd, 2196
• Operating Hours0800-1605
  

• Phone Number 010 8221200

[F23G]

Hi Trevor, just read your post about the Bluray player. I've got the exact same issue. also Googled it and it seems to be a Global issue. Have you heard any news from Samsung yet on how the issue will be resolved?

[skhulu]

mine is HT-J5550K doing booth loops,took it in for repair on the 22nd of June untill today no update ,if I check the ticket nothing is happening yet it's only taking 4-7 days for those in USA,or you don't have update yet?one last thing is Samsung gonna cover the costs?

[Setshwano]

Um in Botswana.. also experienced the same um **bleep** there.. help a poor guy here..