Original topic:

very poor after sales service

(Topic created on: 10-14-2020 10:44 PM)
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hirenpatel2611
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In Samsung s series is premium products but this product has just only price value there is no any after sales service and no any part's availability. With any samsung product never buy servify additional care package because this package provider servify not able to answer for your claim. They just took your money and keep in his pocket. 

I said because My phone display damaged and I put my device (Galaxy s20 ultra) on 23 September 2020 but still today my phone not repaired(company not able to provide parts to service center) in this phone I buy servify additional package and I also pay for claim charges but servify never involved for this service issue. 

Still I'm fighting with Samsung and servify.

If you want to save your money never buy premium series product in Samsung and if you buy any samsung product then never buy additional services package provided by servify.

Im sure if you do this mistake you lost your money forever.

Hiren Patel 
2 Comments
Samsung_Support3
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Dear Samsung Member,

Greetings from Samsung Customer Support!


We apoloigies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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sir can you ask me for why you need error report ???

I have no any software issues. I have repair issues. please keep in your mind and think before writing.

did your application error report observe screen is demeange or not and error report shown your company failure about parts delivery.

stop sending copy/paste massage please read Customer complain before answer.

did Samsung appointed 0 knowledge employees ???
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