How to report SPAM/Telemarketing calls to TRAI

[immi007]

From your mobile, send SMS to 1909

START 0 

This will register you for DND (Do Not Disturb) and block all telemarketers. 

Alternatively, you can call 1909 and use the IVRS, to register for DND.

The next time a telemarketer calls you or sends you an SMS about offering a personal loan or insurance policy or sales in a store, they you can first ask, "Where did you get my number from?" Their template answer is "Sir/Madam, we got it from our database"

Reply to them "Thank you for your call and for sharing your full details with me. You are now on my database. I will report your number to TRAI and get your number disconnected within 7 days. Thanks again. Have a great day"

This is what you do afterward: Send an SMS to 1909 within 3 days of getting a call or SMS from the telemarketer.

Details of promotion, Sender ID / Number, DD/MM/YY

Send to 1909

Examples:

insurance, VK-SHARKN, 05/09/17 personal loan, 9856321475, 04/09/17 

Your service provider HAS to report these to TRAI. You will get SMS confirmation from your telecom service provider with an SR number and E.T.A. for resolution. 

As per rules, your network operator has to report your SR number to TRAI. TRAI will take action on the telemarketer via his network provider.

Example:

Hello! Thank you for interacting with Vodafone. Your service registration number is 2215647158. Your query shall be responded by Thursday 14-Sep-17 12:28p.m. 

Gift yourself some privacy.

And yes, the next time you buy something at a store, don't give out your mobile number. Your privacy is worth more than a 5% discount on your next purchase at your favourite store.

Points to consider:

1: This is for those who are suggesting installation of apps on your smartphone to block spam calls and SMS. Have you checked the required permissions on such apps? You want to block telemarketers, but you are OK with an app getting access to the same data (and more) and routing it to any server, while you are blissfully unaware?

If you still wish to install an app, use TRAI DND https://play.google.com/store/apps/details?id=trai.gov.in.dnd It is rated 2.4* and uses a Gmail ID as support email. 

2: Well, it's slightly complicated in that the operators find the party from where they received (usually a bulk SMS gateway provider) and they then try finding / fining the marketer responsible for this. The marketer may say buzz off and switch to another bulk sms provider, but then this can be done only so many times before you get blacklisted. It's not impossible but gets increasingly difficult to keep doing this when your SMS keep getting complaints. 

3: At the sales counter of your favorite store, decline to give your mobile number or give the one you won't always use

4: If you wish to register DND complaint online:

Idea Cellular

https://www.ideacellular.com/DND/complaints

Vodafone

https://www.vodafone.in/dnd-complaints

Airtel

https://www.airtel.in/airtel-dnd/

[Can also do it in Airtel Thanks App]

Jio

https://www.jio.com/en-in/regulatory

Goto

Telecom commercial communication customer preference regulation

How to activate DND

 on Jio via an app

A neat method to activate DND on Jio is via the company's app. Follow these steps.

If you don't already have it, download the MyJio app on Android or iPhone and open it.

• Tap Hamburger icon on the top-left.
• Tap Settings.
• Tap Service settings.
• Tap Do not disturb.
• Tap the switch next to Full DND to On.

This will activate DND on Jio for your number.

On Airtel via online

Follow these steps to quickly activate DND on Airtel.

• Go to the DND page on Airtel's website.
• Click the Click here button in the big red square titled Airtel Mobile Services.
• Enter your Airtel number.
• Click Get One Time Password.
• Enter the OTP which will arrive in an SMS on your phone.
• On the next screen, click Stop All.
• Click Submit.

Can also do this via Airtel Thanks App

News & Latest Releases From TRAI:

https://www.trai.gov.in/

Grievance Portal for telecom:

http://www.tccms.gov.in

Source: internet