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05-16-2020 04:29 PM in
Community GuidelinesDear Samsung Member,
Greetings from Samsung Customer Support!
Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
To resolve your device hanging issue please visit this link:https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
Any update regarding this will be notified in the Samsung Members app under the notice section. You can check manually for software update by clicking on settings > software update.
Note: Please ensure that your mobile device has enough storage space at the time of update.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support