restarting error

[Pika123]

My phone gets restart automatically whole in use. What should I do. I have reported thrice but no response got from samsung.

[Pika123]

give solution to me

[Ehsank]

Try these steps and lets see

A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)
OR
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect other mobile.

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.



B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

[Pika123]

After power off and started then also the safe mode option not came

[Ehsank]

after long press on power off option did you get safemode option as i attached in pic

[Pika123]

I have done the safe mode option. but after that also the phone is restarting automatically.

[Ehsank]

then as o said you will have to visit service centre

[Pika123]

what should I do now

[Pika123]

it happens while playing game's

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support