Original topic:

my phone Samsung Galaxy a50 network issue

(Topic created on: 11-16-2020 08:29 PM)
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786Rehan
Beginner Level 2
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My phone Samsung Galaxy a50 network issue call not recieve and not for calling Samsung helpline no. Please new update and  solve problem
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Msngalaxy
Active Level 6
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what about battery backup bro?
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cs-member13
Expert Level 4
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Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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