Original topic:

camera is not working

(Topic created on: 07-24-2020 02:15 PM)
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sanapvishnu512abw
Beginner Level 2
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Community Guidelines
Camera is not working 
4 Comments
rjthakkar1
Active Level 4
Community Guidelines
restart your device and see whether it works or no

or else check on your software update
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Viki100420
Active Level 10
Community Guidelines
Can u tell your devices name
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Ehsank
Expert Level 5
Community Guidelines
go to camera settings and reset it
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cs-member13
Expert Level 4
Community Guidelines

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the camera issue kindly perform following steps:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data)


2. Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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