As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Does this happen when you are using a particular app? Note: Ensure that you only download apps from reliable and safe sources such as Galaxy apps or the Google Play Store.
Check the Power key or Side key. Step 1: Remove any covers or accessories that may interfere with the device's buttons. Step 2: Examine the Power or Side keys for regular movement. When you push the button, there should be a small but definite clicking sound. If the key becomes stuck, it may trigger unexpected shutdowns.
Check storage: Your device needs a minimum amount of storage space for its basic functions to run efficiently. If you do not have enough space, your device may run slowly or restart. Path: Settings> Device care> Storage> Check available storage space.
Check device heating: If your device becomes too hot, it might switch off itself automatically. This can be after running for a long time or when running more power-intensive apps like playing games etc.
Kindly check if you are using a memory card on your device. If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:
Step 1: Before removing the memory card, first, unmount it for safe removal. On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray. Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
Step 2: Pull out the tray gently from the tray slot. Step 3: Remove the memory card. Step4: Insert the tray back into the tray slot
Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses resulting from the misuse of damaged memory cards, including data loss.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
