Touch screen stopped working after Update on 05 January 2025 on my F14 5G Phone

[Members_kMQZrGD]

Dear Samsung Software Update Team,

Last night on 5th January 2025 After I installed update my F14 5g phone's touch screen is stopped working, even after restart many times it is not working,

Please release the patch to repair any bug in your last released update. I can only interact with my phone using USB with wireless mouse+Keyboard which is very difficult outside office. Please resolve this issue as soon as possible. I dropping email also to Samsung for this issue.

[MrAbir123]

Try a factory reset using an OTG mouse; after the reset, the touchscreen should work fine. 💯 This is the only solution to fix this issue. 🛠️✅👍

N.B.: Don't forget to back up your important data or sync it with cloud storage for safekeeping. 💾☁️😉

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue. We are taking your valuable feedback regarding touch issue.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

● Check space availability: Settings > Device Care >Storage.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[athravkhotare]

Software update one UI 7 aaj aaj best DJ abhi chahie