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05-22-2020 12:13 PM in
Community GuidelinesWhen you purchase a Samsung Galaxy device, the first thing you’ll do is probably set up a Samsung account.
A Samsung account is equipped with strong security features to keep your information safe, and benefits you by providing a range of convenient features. These include: Syncing data in the device with Samsung Cloud to back up and restore data, finding your device, access to Galaxy Apps, Samsung Pay, and much more.
Setting up Two-step verification on your account is a great way to keep all your information safe.
If you use your Samsung account on multiple Galaxy devices, or if you have important data in the cloud, we highly recommended setting up Two-step verification.
Step by step guide to set up Two-step verification
Go to Settings, then tap your profile image in the top right corner of the screen.
Go to Password and security, then tap Two-step verification.
Verify the phone number you will use to receive verification codes.
After setting up Two-step verification, when you sign into your Samsung account, you will need to enter the verification code you receive to your phone number. Your phone number can only be used by you, this feature maximizes your account’s security.
Sign in process:
1) Enter ID and password.
2) Confirm the verification code sent to your phone.
3) Input the verification code and sign in.
You can select ‘Skip Two-step verification’ on the device you are using to sign in. Once this device is chosen as a trusted device, you will not need to complete the Two-step verification process on this particular device. This is more convenient for you but still the same amount of security for your account.
How to receive a verification code
Your Samsung account will provide more than one option to receive a verification code. These options include: receiving a code via SMS, using a backup code, and using an authentication app (For example: Microsoft Authenticator)
Even if you do not have the same phone number that you originally registered, you lose your mobile phone, or if you are not receiving the SMS, you will still be able to access your account with one of the options provided. Feel free to choose your preferred method of verifying your account.
There will be new features that are provided through updates that allow you to register up to three phone numbers that can receive the verification code via SMS. These devices must already be signed into your Samsung account.
Tips on password protection
In order to keep your information safe, don’t forget to frequently update your passwords in addition to using the Two-step verification feature, and do not use the same ID and password in multiple services.
[5/7, Additional Updates]
Two-step verification is only compatible with devices that have:
Samsung Account Version: 2.2.03-47 and higher
OS version: 7.0 and higher
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06-01-2020 07:04 PM in
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06-02-2020 12:22 AM (Last edited 06-02-2020 12:22 AM ) in
Community GuidelinesBut I can't turn it off on my device now.
Please help me!
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06-02-2020 12:08 PM in
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06-02-2020 12:08 PM in
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06-02-2020 04:19 PM in
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06-02-2020 05:07 PM in
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06-02-2020 05:22 PM in
Community GuidelinesI have purchased a @SAMSUNG MOBILE (S10plus 1tb) on March 16, 2019, which costs around Rs. 1,17,500/- it comes under premium segment. From the date of purchase I faced problems of overheating, charging, display blinking, restarting automatically and shutting down suddenly. When I visited samsung service center with this problem they said we don't have policy to exchange the set we can only repair the set. So as the problem persists day by day and more during Nov 2019 the phone was shut dead so I got to service center and they repaired it. And again this problem persists and on March 10th my phone got dead, so as my warranty was about to expire on march 16th and due to Covid19 I could not reach the service center in time. I contacted them over phone and they said me u visit service center after lockdown gets over. There was only a 3 days gap where my warranty expired and samsung extends warranty from March 20th. When I moved to service center they kept my phone for 2days and said u will be charged Rs. 42,000 for the same. I repeatedly complained that the phone was under Manufacturing defect but they don't care for the same. Now they mailed me that we will give u 50% discount on the above price that is Rs.21,000, Nw every1 see can a company give 50% discount for its services after warranty, the fact is that they knew that there is trouble in phone so they want Customers to face the problem and bear the loss and the Company will generate its profit. Is it fair,
Plz ever1 share as much as u can. I have filed a case in consumer court bearing No. 2011738. They r playing with customers sentiments and emotions. We r paying means we want value for our hard earned money. Its truely a cheating upon customers. I said I will never pay a single amount for repairing, they said company don't have policy. Then how can u charge money from customers, don't we have rights to ask value for the money spent. This is truely a rubbish act, I want this message to be shared and reach all possible corners.
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06-02-2020 06:09 PM in
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06-03-2020 12:37 AM in
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06-03-2020 02:22 AM in
Community Guidelines